Price: $19.95
(as of Jul 24, 2023 04:45:16 UTC – Details)
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today’s “experience economy” customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Publisher : Companion Press (April 1, 2005)
Language : English
Paperback : 233 pages
ISBN-10 : 1879651440
ISBN-13 : 978-1879651449
Item Weight : 14.4 ounces
Dimensions : 6 x 0.6 x 9 inches
